Empty Homes & Lettings Policy

Appendix 3 - Refusing a Transfer

Empty Homes and Lettings Policy

Appendix 3 - Deferring or Refusing a Transfer

There are some circumstances where Thrive deems it unreasonable to either transfer or house applicants. These circumstances are set out below.

Thrive Homes will defer or refuse a transfer if:

  • the applicant owes any money to Thrive
  • the applicant has been evicted from a Thrive property
  • the applicant or a member of their household has been guilty of criminal offences that would be deemed a breach of tenancy
  • the applicant or a member of their household has been involved in antisocial behaviour that would be deemed a breach of tenancy
  • the applicant has abandoned a Thrive property
  • there has been any non-compliance with the Thrive tenancy (if the breach has been rectified for 12 weeks or more the applicant will be considered)
  • the property the tenant is leaving is deemed to be in a poor condition due to tenant neglect, and they have failed to bring the property in line with the standard defined at the pre-termination visit
  • the tenant holds an interest in another property, either as a tenancy or through ownership
  • there is evidence of, or investigations are being carried out into, tenancy fraud
  • the applicant has specific support needs that cannot be met by Thrive and it is likely that the lack of support may result in the tenancy failing
  • the applicant doesn’t meet the criteria for the property, eg a local lettings policy or age restricted property
  • credit/affordability checks confirm the tenancy cannot be sustained
  • former tenant’s debts, including arrears and rechargeable works, where a payment plan has not been met or expected to clear the debt within a reasonable timescale
  • the applicant or a household member has been found to cause anti-social behaviour as defined by the Thrive Homes Anti-Social Behaviour Policy
  • there has been nuisance or annoyance to neighbours and/or illegal or immoral use of the property and/or domestic violence
  • tenancy obtained fraudulently within the last seven years.

In exceptional circumstances a tenant can receive an offer if there is an urgent medical or welfare need; where there is a debt on the rent account this will be transferred to the new tenancy. If the tenant is moving from larger to smaller accommodation any incentive payment will be used to re-pay the debt.