Tackling anti-social behaviour (ASB), and the harm that it can cause, is a priority for us. We are committed to working with you to manage and minimise ASB where we can.
What are my responsibilities?
You and your visitors should behave in a respectful manner and not cause harm or disturbance to your neighbours.
You should take steps to resolve minor neighbour disputes or problems yourself in the first instance. Where appropriate, and if it safe to do so, speak to the person causing the ASB – they might not be aware of the affect their behaviour is having on others.
If you witness or experience ASB that is violent or poses and immediate safety risk, you should always ring the police on 999.
Customers found to be the perpetrator of ASB put their tenancy or lease at risk - you may lose your home and we will not offer you a tenancy in future.
What is not considered ASB?
Behaviour which results from different lifestyles or which would not be considered unreasonable by most people is not anti-social behaviour. We expect our customers to show consideration to their neighbours as well as an understanding that we all have a right to live our lives. The following are the sort of day to day behaviours which are a normal part of daily life (unless they are frequent, persistent, or intended to cause a nuisance):
- Noise from children when they’re playing
- Family disputes
- Babies crying
- Smells from cooking
- Sounds of normal day to day living (doors, use of stairs etc.)
- One-off parties providing they don’t cause an unacceptable disturbance
- Clashes of lifestyle, including cultural differences
- Minor personal differences
- Putting rubbish out on the wrong day
- Parking in the wrong bay.
ASB cases where Thrive can investigate and will liaise with Community Safety Partnerships (in all situations the person committing ASB must be a Thrive Tenant in order for us to investigate)
- Arson or attempted arson
- Gun / Knife crime
- Hate Crime
- Sexual Offences
- Threats (of abuse or violence)
- Drug use / dealing
- Drunk/rowdy behaviour
- Group disorder
- Harassment / intimidation
- Noise nuisance
- Pet nuisance (e.g. dog straying, barking).
How do I report ASB?
You can report ASB to Thrive in one of the following ways:
- by email to email@example.com
- via the myThrive app
- by phone on 0800 9176077.
To help us get together the best information on the incident(s) you are experiencing please download and complete an ASB Incident Diary. If you can give us a completed sheet for each occasion you experienced ASB it really helps the officer gather evidence to know what happened.
What does Thrive do when a case is accepted?
When you report an ASB incident we will:
- Clarify the nature of the incident and the risk it poses
- Agree an initial action plan with you
- Agree a timescale with you for keeping you informed of the progress of your case
- Contact you before we close the case.
We aim to deal appropriately with all cases to resolve them at the earliest opportunity.
Where ASB is criminal, we will immediately involve the police and advise you to cooperate with their investigation. We will support and work with them, and our own actions will be guided by their findings and outcome.
Our response to allegations of ASB will be proportionate. We will where appropriate, seek the cooperation of statutory agencies in carrying out their duties to protect the public and will commit to working in partnership with residents and other agencies.
With regard to domestic abuse we will work with partners, our direct involvement in domestic abuse or hate crime will be limited to sanctions related to breaches of tenancy. Investigations of these allegations will be carried out by the police and/or the local authority in line with their responsibilities.
Our ASB policy provides more information on what we will do if you are a victim of ASB, making a complaint about ASB or are acting as a witness.