What is Question Time?
It's simple. You ask, we answer.
Submit questions before the event and our Customer Experience Panel challenge our panel of experts for the answers.
We intend to ask all questions received, but if we can't manage this we guarantee you answers within five working days thereafter.
What's in it for me?
No matter how big or small, you have the opportunity to have your questions answered. Our CEP independently host Thrive Question Time events, challenging the expert panel and ensuring you receive answers. In a nutshell:
- Be heard. Ask a straight question for straight answers.
- Challenge. Seek further answers from our expert panel.
- Hear it from the horse's mouth. Our knowledgeable experts will provide you with the right information.
- Help us improve. We'll use your feedback to help shape our services and your experience.
What topics will be discussed?
You tell us! Question Time events are based on a topic as suggested by customers.
If you would be interested in future events, let us know what topics you'd like to talk about.
What questions can I ask?
Any general questions about the set topic. Questions relating to a specific matter or property should be submitted to: firstname.lastname@example.org
Here's some examples:
- How can I arrange an appointment?
- Who's responsible for fencing repairs?
- What are your opening times?
Our CEP will ensure you receive answers from our expert panel either during the event or within five working days after.
Who are the experts?
The experts include a panel of Thrive colleagues chosen for their knowledge of the set topic, who will be challenged by the Chair of our Customer Experience Panel and members.
Where will the event be?
We'll let you know the venue when we announce an upcoming event.
You can join us online or in person. If you opt to attend digitally, you can find out how to access the live video stream here.
Is parking available?
Yes, parking is available onsite at our office.
If the event is taking place elsewhere, we'll send you travel and parking information.
How long will the session be?
The event will last for around 1 hour 30 minutes.
How can I submit a question?
Once an event is announced you can submit as many questions as you like. We'll let you know when questions can no longer be submitted.
- I am interested. How can I get involved?
I can't make the event
Don't worry! We'll publish the Questions & Answers for you to catch up in your own time. Just let us know you can no longer make it by emailing: email@example.com
When's the next event?
We've just piloted first ever Question Time event about our repairs services. We'll let you know when the next event is taking place.
Meanwhile, let us know the topic you'd like us to cover by clicking here.