What is Question Time?
You ask questions, we give answers. It's simple: submit your questions by 2nd October 2019 and our Customer Experience Panel will challenge our panel of experts for the answers.
We'll intend to ask all questions on the night, and guarantee you answers within five working days thereafter.
What's in it for me?
No matter how big or small, you have the opportunity to have your questions answered. Our CEP will independently host Thrive Question Time events, challenging the expert panel and ensuring you receive answers. In a nutshell:
- Be heard. Ask a straight question for straight answers.
- Challenge. Seek further answers from our expert panel.
- Hear it from the horse's mouth. Our knowledgeable experts will provide you with the right information.
- Help us improve. We'll use your feedback to help shape our services and your experience.
What topics will be discussed?
We're currently piloting Question Time, with our first event about our Repairs and Maintenance services.
If you would be interested in future events, let us know what topics you'd like to talk about.
What questions can I ask?
Any general questions about the set topic. Our first ever Question Time event will be about: Thrive Repairs and Maintenance services.
Perhaps you have a question about our emergency repairs service, appointment times or about tenant vs. Thrive responsibility. Our CEP will ensure you receive answers from our expert panel either on the night or within five working days after the event.
Who are the experts?
The experts will include a panel of Thrive colleagues chosen for their knowledge of the set topic, who will be challenged by the Chair of our Customer Experience Panel and members.
Where will the event be?
You can join us online or in person. If you opt to attend digitally, we'll send you an email with a link to view the live video stream.
To find out about our next Question Time and sign up, click here.
How long will the session be?
The event will last for around 1 hour 30 minutes.
How can I submit a question?
You can submit as many questions as you like up until 2nd October 2019.
- I am interested. How can I get involved?
I can't make the event
Don't worry! We'll publish a summary of the event for you to catch up in your own time.
- When's the next event?