• What is the new myThrive customer hub?

    The myThrive customer hub will be launching in Spring 2020 and will offer customers a new way to manage their account online including: 

    • Reporting repairs and booking appointments at a time that suits you 
    • Viewing account balance and making payments, including setting up payment plans 
    • Viewing information specific to your block or property
    • And much more!

    Stay tuned. We'll share more as the myThrive hub is developed. 

    Like our page on Facebook for the latest updates.

  • How is the myThrive hub different to the myThrive app?

    Based on your feedback, we found that the myThrive app isn't always compatible with your smart devices and has limited functionality, for example the type of repairs you can book. The app is also only available to tenants. 

    The myThrive hub will be built using progressive web app technology which enables you to access it from any device that has a browser (like Chrome or Safari).

    We're really excited to offer a way for you to take control of managing your account, 24/7 - and that includes whether you're a tenant, leaseholder or shared owner. 

     

  • What's the testing all about?

    We want to make sure the myThrive hub is built in a way that suits you.

    The testing will involve looking at various websites and gathering your feedback on what works and doesn't work for you. We'll combine feedback from all of the sessions and use this to shape the myThrive hub. 

  • Who can take part in the testing?

    Any one who is a Thrive Homes tenant, leaseholder or shared owner. 

    *Limit of one voucher per household.

  • Where is the testing taking place?

    The testing is taking place at: 

    Starbucks, 34-36 High Street, Watford WD17 1ED

    Get directions

    Parking:

    Gade Carpark (3 minute walk)

    Sainsburys Supermarket - free for 2 hours (5 minute walk) 

    Transport:

    Watford Junction railway station (10 minute walk)

    Watford High Street Overground (7 minute walk)

    Frequent busses are also available to the high street. 

     

     

     

  • What parking or transport is nearby?

    Parking:

    Gade Carpark (3 minute walk)

    Sainsburys Supermarket - free for 2 hours (5 minute walk) 

    Transport:

    Watford Junction railway station (10 minute walk)

    Watford High Street Overground (7 minute walk)

    Frequent busses are also available to the high street. 

  • How long will the testing take?

    Each testing slot lasts one hour 15 minutes. 

  • How can I take part in the testing?

    Design testing for the myThrive hub will take place on Thursday 28th November. Spaces are limited and available on a first come, first served basis. 

    Find available slots and book now. 

  • Do I need to bring anything to the testing session?

    No, just yourself and a pair of glasses if you wear them. We will provide devices for you to use. 

  • There are no slots left. Can I still get involved?

    Absolutely. First, make sure you're on our reserve list. We'll contact you if we have a cancellation.

    Alternatively, let us know how you'd like to get involved by updating your interests here. 

  • I've secured a slot. How do I claim my voucher?

    You'll be offered a Starbucks hot or cold drink upon arrival and a £20 Love to Shop voucher will be provided to each participant at the end of the testing session.