Achieving a fair deal for our customers is a key focus at Thrive Homes and to ensure this we are launching our ‘Thrive Deal’.
Thrive Deal aims to make sure we are clear with you - our customers - about what you can expect from us as your landlord (our ‘offer’) and what we expect from you as our customer (our ‘ask’). We encourage you to read the information on this website explains our three ‘Offer & Ask’ statements.
We want you to be proud of where you live.
Working together we'll make sure you continue to enjoy a safe, affordable home that enables you to plan for your future.
We're proud to offer quality customer service.
Our relationship with you is important to us. Find out how you can shape our services, keep informed and make a complaint if things go wrong.
Your tenancy is the contract between you and us.
Explore what you can expect when you sign a tenancy agreement with us, what you need to do to maintain it and how to end your tenancy.
You ask, we answer!
We've compiled a list of frequently asked questions received from you, our customers.
Please note; Thrive Deal does not change the terms and conditions of your existing tenancy agreement.
Over the next four years Thrive will be visiting every customer to carry out a ‘Home Plan’ visit. This visit will enable us to pick up your repairs more regularly (good news for you). It also helps us to plan our workload more efficiently and carry out your repairs in a single visit where possible.
During the ‘Home Plan’ visit we will talk to you and record details about the condition of your home as well as information on who is living with you. More information about this is included in the Frequently Asked Questions (FAQs) and information enclosed with this letter. Once you have had your first ‘Home Plan’ visit we will visit you every year.