Rent, service charge payments and benefits
Latest update as of 2nd April 2020
These are difficult times, and we know that coronavirus (COVID-19) is a concern for many of our residents.
We understand that some customers’ income may be affected as a consequence of coronavirus, either because they are unwell or because of unexpected changes to their income.
Accessing Government Support
Customers should follow Government advice to access relevant benefits and support available to them. For most working age people, financial support is available through Universal Credit. Information on this and other benefits can be accessed here: Understanding Universal Credit.
You may also be able to claim:
Paying rent and service charge
Thrive will still be collecting rent and service charge as normal from our customers during the coronavirus emergency. However, if you and your family are struggling with your rent or service charge payments, our team are on hand to provide support and guidance and can be reached by sending a message to us on Facebook or emailing email@example.com.
Thrive will not begin any new court proceedings or evictions against anyone in arrears or financial hardship due to COVID-19 for at least three months.
Customers can find other helpful advice below: